1. Overview
Movibus (“we”, “us”, or “our”) operates the website movib.us. This Privacy Policy describes what information we collect, how we use it, and your choices regarding that information.
We aim to collect as little personal data as possible.
2. Information We Collect
2.1 Information You Provide Voluntarily
We may collect limited personal information if you choose to provide it, including when submitting support requests through our support system.
- Name and Email address
- Support Request content
- Uploaded diagnostic files oj logs
Providing this information is voluntary.
2.2 Automatically Collected Information
When you visit the site, basic technical information may be logged by the web server, including:
- IP address
- Browser type
- Date and time of request
- Requested URL
This data is used for security, troubleshooting, and operational purposes only.
2.3 Cookies and Tracking
- We do not use advertising cookies.
- We do not track users across websites.
- We do not use third-party analytics services unless explicitly stated.
If this changes, this policy will be updated.
3. How We Use Information
We use collected information only to:
- Provide documentation and support
- Respond to support inquiries
- Maintain site reliability and security
- Improve product documentation
We do not sell or rent personal information.
4. Data Retention
Support communications and related data may be retained as long as reasonably necessary to resolve issues, maintain service history, or meet legal/operational requirements.
5. Data Sharing
Support data is processed using a self-hosted ticketing system and is not shared or outsourced with third party support providers. We do not share personal data with third parties except:
- When required by law
- To protect our legal rights
- To respond to lawful requests by public authorities
6. Data Security
We take reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
No system is 100% secure, but we strive to follow good security practices.
7. Your Rights
Depending on your jurisdiction, you may have the right to request access to personal data we hold, and request correction or deletion of your data.
Requests can be made via the contact information provided on the Support page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revision.
9. Contact
Questions regarding this policy may be directed to the contact information provided on the Support page.